• Last updated:2021-10-18

   On 27th September 2012, alongside the increasing popularisation of Wi-Fi, smartphones and computer tablets, the Council of Labor Affairs, introduced an individualised mobile service through the integration of Citizen Digital Certificate and Electronic Signatures into APP technology. This service not only provides more diverse and convenient channels for labor insurance enquiries, but the integrating of Citizen Digital Certificate and Electronic Signatures into an APP is also a first for government agencies.
   In the past, personal information relating to Labor Insurance, Employment Insurance, Farmers' Health Insurance, Labor Pension and National Pension Program could all be accessed by the public through channels such as; over the counter enquiries, telephone enquiries, written enquiries, or through using one's Citizen Digital Certificate or Labor Insurance Card. In order to address the increase in use by the public of Wi-Fi, Smartphones and Computer Tablets, on 27th September 2012 the BLI introduced a mobile APP service supported on IOS, Android and Windows Phone systems which allows the public to check their labor rights anytime, anywhere.
   To protect the sensitive personal information required by enquiries through the BLI Mobile Service APP, upon initial downloading of the APP users should first register with the BLI e-service system using their Citizen Digital Certificate, this will allow their account password to be obtained and thereby complete the mobile authentication process. Following authentication, users will be able to log in to the APP through Wi-Fi and access their labor rights and associated information without restrictions of time or place, whenever or wherever they wish.
   The BLI Mobile Service APP has launched the first stage of its enquiry services; already available are the following enquiry services: Information relating to state and changes of various insurance types, details of changes, accumulated insurance seniority, as well as individual labor pension account details. 2013 should see the launch of the second stage of enquiry services, namely, benefit claim status, Labor Insurance Retirement Benefit and National Insurance Old-age Pension calculations, overdue premium records, service location information and document pick-up booking services. In the future other services may be introduced or refined according to public need with the view to offer a better and more personal service.
   In other news, the Chunghwa Post Co., Ltd., having already issued over10 million ATM cards, has expanded its service locations all over the country; from sprawling cities to far away mountain communities Chunghwa ATMs can be found. In order to provide a more convenient and considerate service for workers, allowing them to more easily check labor insurance and labor pension information, the BLI has established a cooperative relationship with Chunghwa Post Co., Ltd. From November 2012 Chunghwa Post Co., Ltd. will be commissioned by the BLI to offer a labor guarantee enquiry channel; this will result in more than another 3,000 service locations made available at which workers will be able to grasp their labor rights and interests.

• Source:Department of General Planning
• Publication Date:2013-02-19
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