• Last updated:2021-10-18

　 Foreign workers who encounter disputes over their labor contract or labor rights while working in Taiwan may directly submit an application to Ministry of Labor or the Foreign Workers Consultation Service Center of county/city governments for mediation or assistance.

1. Foreign Workers Consultation Service Center
   The MOL provides foreign workers in Taiwan with living, work and legal consultation and complaint channels to suitably provide guidance, and assists with the settlement of labor disputes. At present, there are 22 "Foreign Workers Consultation Service Centers" around the country, which have bilingual (English, Thai, Indonesian, and Vietnamese) consultation personnel to provide complaint and consultation services for foreign workers. Foreign workers who wish to file a complaint or require consultation may visit the local "Foreign Workers Consultation Service Center," or contact the bilingual consultation personnel by phone or correspondence. Services provided by Foreign Workers Consultation Service Centers include:
   (1) Providing living information, legal consultation services, and necessary assistance for religious beliefs of foreign workers.
   (2) Providing translations between the native language of foreign workers and Chinese.
   (3) On-site visits (factory employer) and law promotion.
   (4) Carrying out recreation and other management and guidance affairs for foreign workers.
   
   
2. Competent authority of labor affairs in each county/city government
   Services provided by the competent authority of labor affairs in each county/city government include:
   (1) Resolving labor disputes: "Foreign Workers Consultation Service Centers" help resolve labor disputes between foreign workers and employers, and retrieve salaries, placement fees, savings funds, and tax returns illegally taken out by employers.
   (2) Arrangements for foreign workers: When a foreign worker is inappropriately treated by the employer or the employer is going out of business and cannot properly care for the foreign worker, the local competent authority of labor affairs will commission the closest unit to make arrangements for foreign workers.
   
   
3. Office of the labor-sending country in Taiwan
   Foreign workers who encounter emergency incidents, labor disputes, or sexual harassment may also request assistance from the office of the labor-sending country in Taiwan. The office will immediately refer any appeal it receives to the MOL.
   
   
   
4. "1955" 24 hour consultation and protection hotline for foreign workers
   The MOL set up the "1955" 24 hour consultation and protection hotline for foreign workers on July 1st, 2009 to offer an easy to remember channel for foreign workers to seek consultation or file a complaint. The hotline provides 24/7 services to foreign workers free of charge. Besides Chinese services, the hotline also provides consultation services in the native language of foreign workers, including English, Thai, Indonesian, and Vietnamese.

• Source:Workforce Development Agency
• Publication Date:2015-04-20
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